Autopilot Terms of Service

We are excited to have you about to start using our product. Please take the time to read the terms of service in detail and if you have any questions or feedback contact hello@autopilotbrand.com.

Updated: March 24, 2026

Lastest updates from March 24th 2026 in a nutshell:

We've updated our Terms of Service and Privacy Policy to reflect new tools and services in the Autopilot platform:

We now use a third-party authentication provider (WorkOS) for login, including support for single sign-on. Our customer support is now powered by ClearFeed, which may use AI to help route and respond to your requests faster. We use Fullstory to record and analyze how you interact with our product so we can improve the experience — sensitive fields are masked by default. We use Knock to deliver notifications to you across email, SMS, push, and in-app channels. We use Sentry to monitor for bugs and performance issues in our software.

Our governing law is consistently New York across both documents, and we've updated our cross-border data transfer language to reflect current EU frameworks.

None of these changes affect your subscription, pricing, or how your marketplace data is handled. If you have questions, reach out to support@autopilotbrand.com.

1. General.

1.1 Legal Agreement. This Customer Terms of Service Agreement (the “Agreement”) is a legal agreement between you and Autopilot, Inc. (together with our affiliates, the “Company”, “we”, “us” or “our”) setting forth, among other things, the terms and conditions for your use of, access to, downloading of, or procurement of, as the case may be: (i) the Autopilot Operations Assistant, Automations, Personalizer, Approach, Intelligent Recommendations, Autopilot API and Data Platform, Xapix Seller Reporting and other apps or APIs provided or made available by, or obtained from, Xapix or Autopilot (“Plug-in(s)”) and/or (ii) these or other online or offline services performed or made available to you by the Company from time to time, including but not limited to technical and non-technical support, consulting, Autopilot Premium Services (collectively, the “Services”); and/or (iii) your Autopilot or Xapix account (the “Account”); and/or (iv) any related client software including any updates and accompanying written documentation (the “Software”); and/or (v) any website from which any of the Plug-in, Services, or Account are available and/or accessible (the “Website”). Collectively or individually, the Plug-in, Services, Account, Software and Website may be referred to as the “Products”.

1.2 Acknowledgment. You represent to us that you are lawfully able to enter into contracts. If you are entering into this Agreement on behalf of an entity (such as, but not limited to, a company or partnership), you represent to us that you have legal authority to bind that entity. If you are entering into this Agreement and are an individual, you represent to us that you are 18 years of age or older. If you are entering into this Agreement on behalf of a minor, you represent that you have the necessary authority to do so and that you have read and understood the Privacy Policy (the “Privacy Policy”) and the rest of this Agreement.

1.3 Acceptance. By using, accessing, or downloading the Products, you accept and agree to the provisions of this Agreement without any reservations, modifications, additions or deletions. If you do not agree to any provisions contained in this Agreement, you are not authorized to use the Products. You may be denied access to the Products, with or without notice to you, if you do not comply with any of the provisions of this Agreement.

1.4 Amendments to Agreement. We reserve the right, from time to time, to modify, amend or restate this Agreement, our Privacy Policy or any other terms, rules or conditions that we may implement from time to time. If you do not agree to, or cannot comply with, the Agreement as amended, you are not authorized to use the Products.

1.5 Any questions you have regarding this Agreement or its terms should be directed to legal@autopilotbrand.com.

2. The Company, You, Your Shoppers, and Their Data.

2.1. You agree that you are the controller of any information acquired by your e-Commerce Platform (as defined below) and that the Company is the processor of such data, and that this Agreement constitutes your written direction and authorization for the Company to provide the Services to you.
We may use certain transaction information and other information relating to Shoppers in order to improve our Services, improve other products and services offered by us, develop new features, services and/or products. Such use shall be consistent with the Privacy Policy.

2.2. Obligation To Comply with Applicable Law. The Company has no direct or indirect control over the interaction with any Shopper, nor over any information that you may collect or process prior to, independently of, or concurrently with the Services. Accordingly, you agree to obtain from Shoppers using your e-Commerce Platform any necessary consents in accordance with applicable law.

2.3. e-Commerce Platforms and Children. The Autopilot Products and Services are not designed for, and not intended to support or be used in association with either (i) commercial sales to, or commercial activities with, individuals under the age of 18, or (ii) e-Commerce Platforms that are intended or designed for interacting with individuals under the age of 18.
You agree that your e-Commerce Platforms shall not be used in such a manner and that you shall take reasonable technological and administrative steps to avoid such uses.

2.4. Account. To access and use the Services and the Software, you must create an Account. You may register directly with a valid e-mail address and password, or authenticate via a supported single sign-on (SSO) provider, social login, or other identity provider made available through our authentication partner, WorkOS, Inc.
You are responsible for all activities that occur under your Account, regardless of the authentication method used and regardless of whether the activities are undertaken by you, your employees, or a third party.

2.5. Account Information. In creating your Account, you agree to provide truthful information. Depending on your authentication method, Account Information may include a password, your name, business address, a valid email address, and any profile data received from your IdP or Authentication Provider (collectively, "Account Information").

2.6. Support. Support services will only be available to you if you have an active Account with Autopilot. Support services may be provided through one or more of the following channels: Autopilot’s Help Desk portal, email communication to the email addresses associated with the Account, Slack-based messaging, or other channels made available from time to time.

2.7. Administrators. You will be deemed to have taken any action that occurs in association with your Account, and/or any action that you permit, assist or facilitate any person or entity to take related to this Agreement.

2.8. Third Party Content. The Services may integrate and/or interact with third party services, such as via APIs or browser extensions. For example, the Services may leverage APIs from Amazon.com., Inc. to integrate with and interact with certain Amazon services.

3. Changes

3.1. Modifications to Products. We may change or discontinue any of the Products, add new services or tools that form part of the Products, or add, change or remove features or functionality of the Products from time to time.

4. Payment and Fees

4.1. Autopilot Plan. Subscription fees (in US Dollars or in another currency if authorized by Company) together with applicable Taxes (collectively referred to as “Plan Fees”) will be calculated in accordance with the applicable Autopilot Plan associated with your Account.

4.4. Increases. We may increase the Plan Fees or add new fees and charges for any existing Product by giving you at least 14 days’ advance notice.

4.6. Taxes. You are responsible for all applicable Taxes, including, but not limited to, GST, HST, PST, VAT, and/or State, Provincial, or other local sales taxes.

4.8. No Refunds. Subject only to applicable laws which may require otherwise, you acknowledge and agree that the Company does not, and will not under any circumstance be obligated to, provide refunds of any fees or charges (including, but not limited to, Plan Fees) paid by you under this Agreement for use of the Products.

5. Intellectual Property

5.1. Autopilot Intellectual Property. As between you and us, we own and reserve all right, title and interest in and to the Products.

5.3. Data and Databases. The Company owns all data collected using the Products (“Collected Data”), except to the extent that prior existing ownership rights and/or applicable law preclude the Company’s title in such data.

6. License Granted by the Company

6.1. Grant of License. Subject to your agreement and continued compliance with this Agreement and the Privacy Policy, the Company grants to you a limited, non-exclusive, non-transferable, revocable license to access and use the Products in accordance with the terms and conditions set forth in this Agreement.

6.3. Inconsistent Licensing Prohibited. Subject to this Agreement, you may use the Products in association with, in support of, or in conjunction with your products and services and/or third-party products and services.

7. Acceptable Use

7.1. Acceptable Use Policy. Your use of the Products is also subject to our Acceptable Use Policy, as it may be updated or amended from time to time.

7.2. Use of Collected and Calculated Information. Any and all Collected Data that is collected by any Product and/or for the use of the Products and/or provided to the Products, shall have been collected and used in compliance with this Agreement, including but not limited to the Privacy Policy, as well as any applicable privacy, data protection, and intellectual property laws.

8. Service Interruptions

8.1. Service Interruptions. Your access to and use of the Products may be suspended for the duration of any unanticipated or unscheduled downtime or unavailability of any portion or all of the Products for any reason.

8.2. Notice of Interruptions. To the extent we are able, we will endeavor to post updates on the Account, the Website, or our Social Media channels, regarding any Service Suspension and resumption of service following any such suspension.

9. Security

9.1. Security. You are solely responsible for maintaining the confidentiality of your email and password associated with your Account, for restricting access to your password and to your computer while logged into the Account and for properly configuring and using the Products.

9.3. Encryption. Your Account Information may be transferred unencrypted over one or more networks.

10. Data Protection, Rights, Risks, and Accountability

10.1. Customer Data. The Collected Data may include customer personal information collected by you through the use of your e-Commerce Platform.

10.2. Privacy Policy Incorporated Herein. Your use of the Products and collection, and provision to the Company, of third party personal data is also subject to our Privacy Policy.

10.4. Your Data Protection Obligations. You hereby acknowledge and agree that your processing of any Customer Provided Data that was obtained by the Company via you, your e-Commerce Platform, or a third-party on your behalf, is and shall be in compliance with all applicable data protection or data privacy law.

10.5. Data Protection Officer. Any questions regarding the treatment of data can be directed to legal@autopilotbrand.com.

11. Feedback

11.1. Feedback. In the event you elect, in connection with any of the Products, to communicate to us suggestions for improvements to the Products (collectively, “Feedback”), we shall own all right, title, and interest in and to the Feedback and we shall be entitled to use the Feedback without restriction.

12. Suspension

12.1. Generally. We may suspend your right or any End User’s right to access your Account or use any portion of the Products immediately upon notice to you if we determine: ...

13. Term and Termination

13.1. Term. Unless otherwise agreed in writing between you and the Company, this Agreement is in effect from the earliest of the dates you access, use, or download any Product, or create an Account, until terminated by either you or the Company (the “Term”).

13.4. Effect of Termination. Upon termination of this Agreement you acknowledge that all of your rights under this Agreement will immediately terminate and the Company will delete your Account.

14. DISCLAIMERS

14.1. “AS IS” BASIS. THE PRODUCTS ARE PROVIDED TO YOU “AS IS.”

14.3. LIMITATION OF LIABILITY. IN NO EVENT WILL THE COMPANY BE LIABLE TO YOU FOR INDIRECT, DIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, AGGRAVATED, OR OTHER DAMAGES.

14.4. TOTAL LIABILITY. IN ANY CASE, THE COMPANY’S TOTAL LIABILITY TO YOU UNDER ANY PROVISION OF THIS AGREEMENT IS LIMITED.

15. General

15.1. Your Equipment. You shall be responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access the Account or otherwise use the Products.

15.4. Governing Law. The rights, duties and obligations of the parties to this Agreement and the validity, interpretation, performance and legal effect of this Agreement shall be governed and determined in accordance with the applicable laws in the State of New York.

15.12. Entire Agreement. This Agreement represents the complete and exclusive statement of the agreement between you and the Company and supersedes any proposal or other prior written or oral agreement and any communications between you and the Company relating to the subject matter of this Agreement, unless and except you and the Company agree explicitly in writing in one or more other addendums to this Agreement.

15.13. ACKNOWLEDGEMENT. YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT AND WILL BE BOUND BY ITS TERMS AND CONDITIONS.